Terms and Conditions

Introduction

Welcome to the Cape Mental Health Online Shop! These terms and conditions outline the rules and regulations for using our website, located at www.capementalhealth.co.za. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Cape Mental Health Online Shop if you do not accept all of the terms and conditions stated on this page.

Definitions

• “Company” refers to Cape Mental Health, located at 22 Ivy Street, Observatory, Cape Town, Western Cape.
• “Customer” refers to any individual accessing the website and placing an order.
• “Website” refers to www.capementalhealth.co.za.
• “Products” refers to the items offered for sale on the website.
• “User” refers to any individual accessing the website.

Use of the Website

1. Eligibility: To use our website and make purchases, you must be at least 18 years old or have permission from a parent or guardian.
2. Account: You may need to create an account to access certain features of the website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Prohibited Uses: You agree not to use the website for any unlawful purpose or any purpose prohibited by these terms. Prohibited activities include but are not limited to:
   • Violating any applicable laws or regulations.
   • Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
   • Engaging in fraudulent activities or attempting to deceive us or other users.
   • Uploading or transmitting any viruses or malicious code.

Products and Orders

1. Product Descriptions: We strive to be as accurate as possible in describing our products. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. Our products are made with love and care by talented individuals with disabilities, supporting our mission to promote inclusivity and empowerment.
2. Pricing: All prices are listed in South African Rand (ZAR) and include VAT. Prices are subject to change without notice. The price at the time of purchase is the price you will be charged.
3. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud. We will notify you via email if your order is canceled.
4. Payment: Payment must be made at the time of purchase. We accept [list payment methods]. Payment processing is handled by secure third-party payment processors, and by submitting your payment information, you authorize us to charge the designated payment method for the total amount of your order, including any applicable fees.

Shipping and Delivery

1. Shipping: We offer delivery of goods within South Africa. A set shipping fee of R100 will be added to all products at checkout.
2. Delivery: Delivery may take up to 8 days. We are not responsible for delays due to customs or other unforeseen circumstances. Once the order is shipped, you will receive a tracking number to monitor its progress.
3. Risk of Loss: All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. We are not responsible for any loss or damage to the products during shipping.

Returns and Refunds

1. Returns: There are no refunds or returns on goods unless there is a manufacturing problem. In the event of a manufacturing defect, please contact our customer service team at shop@cmh.org.za for assistance.
2. Refunds: Refunds for manufacturing defects will be processed within 14 days after we receive the defective item. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and disclose personal information. By using our website, you consent to our privacy practices as described in the Privacy Policy.

Limitation of Liability

1. Disclaimer of Warranties: The website and all content, products, and services provided on or through the website are provided “as is” without any warranties of any kind, whether express or implied. We do not guarantee that the website will be error-free, uninterrupted, or secure.
2. Limitation of Liability: To the fullest extent permitted by law, Cape Mental Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or products purchased through the website. Our total liability for any claim arising out of or relating to these terms or the website shall not exceed the amount paid by you for the applicable product.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising under or related to these terms shall be subject to the exclusive jurisdiction of the courts located in South Africa.

Changes to Terms and Conditions

Cape Mental Health reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically for any updates.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

• Email: shop@cmh.org.za
• Address: 22 Ivy Street, Observatory, Cape Town, Western Cape
• Phone: 021-447 9040